1. Introduction

These Terms and Conditions govern your use of the Loreta website ("Site") and your purchase of products from us. The site is owned and operated by Loreta, a clothing retailer with its registered address at Seestrasse 21, Zurich 90171, Switzerland. By accessing or using our Site, you agree to comply with these terms. If you disagree, please refrain from using our website.

2. General Information

• Loreta sells and delivers clothing and accessories across Switzerland only.
• Our courier partner is Swiss Post.
• All prices are listed in CHF and include VAT unless otherwise stated.

3. Orders & Payment

• Orders can be placed through the website after creating an account.
• Payments may be made via credit/debit cards.
• Cash on Delivery (COD) is not offered.
• All payments are processed securely through Stripe with SSL encryption.
• Orders are subject to confirmation and availability.
• All product prices are inclusive of VAT.

5. Delivery Policy

• Deliveries are available only within Switzerland.
• Standard delivery times range between 1–5 business days, depending on location.
• Certain remote areas may be serviced less frequently (refer to the shipping policy page for the complete area list).
• Delivery timing is subject to Swiss Post's operational capacity.
• Customers must provide complete and accurate address details.

6. Returns, Replacements & Refunds

• Products may be returned within 14 days of delivery if they meet our return policy conditions.
• Return requests must be submitted through the Orders page in your profile.
• If the purchase is cancelled prior to delivery, a full refund will be issued.
• Once delivered, refunds will depend on the condition of the product and packaging and are subject to company's discretion.
• Manufacturing defects or damages must be reported within 48 hours of delivery for replacement eligibility.
• Shipping charges are non-refundable under all circumstances.
• Refunds will be processed within 5–7 business days after inspection approval.

7. Product Use & Warranty

• All products are intended for standard personal use within Switzerland.
• Damage caused by improper use, modifications, or negligence is not covered.
• Manufacturer warranties apply where available.

8. Account Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials.
• Any unauthorized use of your account must be reported immediately.
• Loreta is not liable for losses resulting from unauthorized access caused by user negligence.

9. Limitation of Liability

Loreta shall not be liable for:

• Delays in shipment due to the courier or unforeseen circumstances
• Damages resulting from improper use
• Indirect, incidental, or consequential losses arising from the use of products

10. Intellectual Property

All website content, including text, graphics, product images, and logos, are the property of the respective owners. Unauthorized reproduction or use is strictly prohibited.

11. Policy Amendments

Loreta reserves the right to modify, suspend, or discontinue any part of the website or its policies at any time without prior notice. It is the customer's responsibility to review the Terms and Conditions regularly.

12. Governing Law & Jurisdiction

The laws of Switzerland govern these Terms. Any disputes shall be resolved under the exclusive jurisdiction of the Zurich Courts.

13. Contact Information

For support or clarification, please contact: